Cancelling a booking and getting a refund

The full policy

What follows is the plain-English summary. The binding policy lives at Refunds & Cancellations; if the two ever seem to differ, that page is the one that applies.

What you see is what you pay

The price on an event is the full price you pay — no tokens, wallets or extra charges.

Cancelling

Refunds are not automatic, and there are none for cancelling late or for missing the event. How much notice you need depends on what you booked:

• Havan & Puja — cancel at least 24 hours before the scheduled start for a full refund. By then our team has made arrangements and often travelled, the priest has given his time and travelled to perform it, and the samagri, flowers and puja materials have already been bought.
• Satsang, Sermon & Meditation — cancel at least 3 days before the scheduled start for a full refund. A hall or venue has been booked and the preacher or teacher has often travelled from far away, which is why these need more notice.

Requesting a refund

Refunds are not automatic. Email support (@) aumfe.com or use the contact form with:

1. Your full name, and the email or phone number you booked with.
2. The event and its scheduled date and time.
3. Your 12-digit UPI transaction number (UTR / UPI reference number).

We use the UPI transaction number to locate your payment, so we can’t process a refund without it. You’ll find it in your UPI app’s transaction history or in your bank’s payment SMS.

Once we’ve confirmed the cancellation was within your event’s notice period, we refund the full amount to the UPI account you paid from and let you know by email.

If we cancel

If we cancel your event or can’t perform it, you get a full refund regardless of notice — send us a request the same way, with your UPI transaction number.

No automatic refunds for missed attendance

For a havan or puja, the ritual and its sankalp are still performed even if you couldn’t join, so the booking isn’t refunded. For a satsang, sermon or meditation session, the event still happens at its scheduled time, so a missed session isn’t refunded either. Your video is sent to you when it finishes.

No refunds based on the outcome

The outcome of a puja, havan, satsang, sermon or meditation is a matter of faith. It can’t be promised or measured. Our pujaris and team perform every ritual sincerely and in full, so we don’t give refunds because of how you feel about the result. If we could not perform your ritual, you get a full refund.

Charawa is not refunded

What you offer at the altar — chadhava, vastra, coconut, flowers or dakshina — is given to the deity during your puja. By tradition it stays at the temple, so charawa is not returned or refunded once the puja has been performed.

Weather delays

Many of our temples are high in the mountains. If snow, landslides or heavy rain delay your video or prasad, your ritual has still been performed in your name, so a delay is not a reason for a refund. We tell you about any delay on WhatsApp and by email. See Temple visits, weather and delays.

Wrong or duplicate payments

Email support (@) aumfe.com with the UPI transaction number for each payment. Please contact us before raising a dispute with your bank — it’s faster.