1.Our commitment
At Aum Fe, we are committed to providing a seamless and trustworthy experience. If you have any concerns, complaints or grievances related to our services, we are here to assist you. You may reach out to our Grievance Redressal Officers through the escalation levels below.
2.Escalation levels
| Level | Who | Contact |
|---|---|---|
| Level 1 (L1) | Customer Support | support (@) aumfe.com |
| Level 2 (L2) | Depika Singh, Nodal Officer | grievance (@) aumfe.com |
3.Level 1 — Customer Support
For general queries, order-related concerns, refunds, payments, delivery issues or service complaints, please contact:
Email: support (@) aumfe.com
Our support team will acknowledge your complaint within 48 hours and aim to resolve it at the earliest. You can also reach us through our contact form.
4.Level 2 — Nodal Officer
If your concern is not resolved satisfactorily at Level 1, you may escalate it to our Nodal Officer:
- Name: Depika Singh
- Designation: Nodal Officer
- Email: grievance (@) aumfe.com
The Nodal Officer will review the matter and ensure an appropriate resolution within a reasonable timeframe.
5.Resolution timeline
Complaints will be acknowledged within 48 hours of receipt. A resolution will be provided within 7–10 working days, depending on the nature of the grievance.
6.What to include
To help us resolve your grievance quickly, please include:
- Your full name, and the email or phone number you booked with.
- The event or order your complaint is about, and its date.
- A clear description of the problem and the outcome you are seeking.
- For a payment or refund, your 12-digit UPI transaction number.
- When escalating to Level 2, the date you first contacted Customer Support.
7.Thank you
We value your trust and are committed to resolving your concerns fairly, transparently and promptly. Thank you for being a part of Aum Fe.
