Reporting a problem to Aum Fe

Reporting is one tap away

In the app, the report tool sits right beside any user, listing or piece of content, and lets you report or block it on the spot — start there when you can, as it routes your report to the right people fastest. Violations of our Terms of Service can lead to content removal, feature limits, or account suspension or termination depending on severity.

Reporting a problem with a ritual

Use the in-app report tool, or email support (@) aumfe.com. Include as much as you can:

• The ritual you’re reporting, with a link if you have one.
• What happened, and roughly when.
• Screenshots or other evidence, if you have them.

If you find AI-generated content objectionable, the same address — support (@) aumfe.com — is where to flag it for review.

A payment problem

For anything about a charge or a refund, email support (@) aumfe.com with your account email, what you expected to happen, and what actually happened. See also Refunds and cancellations.

Filing a formal complaint (Grievance Redressal)

Our Grievance Redressal page sets out two escalation levels:

• Level 1 — Customer Support: email support (@) aumfe.com for general queries, order-related concerns, refunds, payments, delivery issues or service complaints.
• Level 2 — Nodal Officer: if your concern is not resolved satisfactorily at Level 1, escalate it to Depika Singh, Nodal Officer, at grievance (@) aumfe.com.

Include what you can: your full name and the email/phone you booked with, the event or order, a clear description of the problem, any evidence you have, and the outcome you’re seeking. For a payment, add your 12-digit UPI transaction number.

Timelines:

• Acknowledgement — within 48 hours of receiving your complaint.
• Resolution — within 7–10 working days, depending on the nature of the grievance.

Other ways to reach us

• General support and feedback — support (@) aumfe.com, or the Contact us form.
• Privacy and data requests — privacy (@) aumfe.com.
• Anything else — hello (@) aumfe.com.

If someone is in immediate danger, contact your local emergency services first — Aum Fe is not an emergency service.